Boarding & alighting
Assist students as they board and leave the bus under the school’s agreed routine.
- Pickup and drop-off procedures
- Support suited to the student age groups
School Bus Aya
Care on every
school journey.
School bus aya and attendant support for boarding, on-board assistance and student handovers, following the school’s agreed procedures.
Define duties, timings and communication contacts for each route before the service begins.
A clear routine.
A caring presence.
- Boarding assistance
- On-board support
- Student handovers
What we do
Support from boarding
to handover.
Build the attendant’s duties around the students, route and school procedures. Keep responsibilities clear for the school, driver and attendant.
On-board assistance
Support students during the journey and coordinate with the driver and school contact.
- Agreed attendant duties during travel
- Communication with designated school staff
Attendance & handovers
Follow the student list and school-approved handover arrangements for the route.
- Attendance and route records
- Authorised pickup and drop-off contacts
Communication & escalation
Use an agreed route to report delays, attendance concerns or other issues.
- School and route contact details
- Escalation instructions and reporting routines
One clear brief for each route.
Share the number of buses, route timings, student age groups and handover procedures. Define the attendant’s role alongside the duties retained by the school and driver.
How it works
Know the route.
Prepare the attendant.
Know what will happen before work starts, what each party is responsible for and how progress will be reviewed.
Understand the routes
Discuss bus numbers, timings, age groups, pickup points and the support required. Identify the school contact for each route.
Agree duties & preparation
Confirm personnel requirements, checks, school induction, handover procedures and communication instructions before deployment.
Support & review
Follow the agreed attendance and route routines. Review handovers, concerns and school feedback with the designated contact.
Common questions
Know what to expect.
Clarify the scope, practical arrangements and quote details before you choose your support.
What information is needed for a quote?
Share the number of buses, routes, duty timings, student age groups and attendant responsibilities. Confirm school procedures and expected service dates as part of the brief.
What checks and induction should be agreed?
Specify personnel requirements, identity and background checks, school induction and the records required for review. Confirm the arrangements before an attendant begins work.
How are student handovers managed?
The school should define the student lists, authorised contacts and pickup/drop-off procedure. The service scope should explain how attendants follow and record those arrangements.
What happens if an attendant is absent?
Agree the reporting contact, notice process and replacement arrangements with the school before service begins. Confirm how any change is communicated to the route team.
Does this service include the bus or driver?
The attendant scope should be distinguished from the vehicle and driver arrangements. List any additional requirement separately so responsibilities and quote inclusions are clear.
Your next step
Plan your school’s
attendant support.
Share your bus routes, timings and attendant requirements. Start with a clear service scope and quote.